Last updated: May 6, 2014
The language below is meant to support this rule. It allows us to continue providing and improving our Services, and it helps to ensure that a few mean users don't ruin the fun for everyone else. Your part in that is simple. Just use common sense—keep sending awesome Looks to your friends, and please don't send Looks that they don't want to receive. Our Audience Look is intended for use by people who are 13 years of age or older, and persons under the age of 13 are prohibited from creating Look accounts. You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. In addition, you affirm that you have not been previously suspended or removed from the Services and do not have more than one Look account.
We may, in our sole discretion, refuse to offer the Services to any person or entity. We may, without notice and in our sole discretion, terminate your right to use the Services, or any portion of thereof, and block or prevent your future access to and use of the Services or any portion thereof.
The Services consist of interactive features and areas that allow users to create, post, transmit and/or store content, including but not limited to photos, text, graphics, items or other materials (collectively, "User Content"). You understand that your User Content may be viewable by others. You agree that you are solely responsible for your User Content and that Look is not responsible or liable for any User Content. While we are not obligated to do so, we reserve the right, and have absolute discretion, to review, screen and delete User Content at any time and for any reason. You retain all ownership rights in your User Content. However, by submitting User Content to Look, you hereby grant us a nonexclusive, worldwide, royalty-free, sublicensable and transferable license to use, reproduce, modify, adapt, publish, create derivative works from, distribute, perform and display such User Content in connection with the Services, subject to your use of privacy settings in the Services to control who can see your User Content.
You agree that any feedback, suggestions, ideas or other information or materials regarding Look or the Services that you provide, whether by email or otherwise ("Feedback"), are non-confidential and shall become the sole property of Look. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive any rights you may have to the Feedback (including any copyrights or moral rights). We like hearing from users, but please do not share your ideas with us if you expect to be paid or want to continue to own or claim rights in them.
Unless otherwise stated, all materials contained on or within the Services, including, but not limited to, text, graphics, images, code, illustrations, designs, icons, photographs, video clips, and written and other materials (collectively, "Look Content"), as well as their selection and arrangement, are protected by copyright, trademark, trade dress, patent, and/or other intellectual property laws, and unauthorized use of Look Content may violate such laws and these Terms. Except as expressly provided in these Terms, Look does not grant any express or implied rights to use Look Content. You agree that you will not copy, reproduce, republish, frame, download, transmit, modify, display, reverse engineer, sell, or participate in any sale of, rent, lease, loan, assign, distribute, license, sublicense, or exploit in any way, in whole or in part, Look Content, the Services or any related software, except as expressly stated in these Terms.
You are hereby granted a limited, nonexclusive, non-sublicensable license to access and use the Services and Look Content. This license is revocable at any time. This license is subject to these Terms and does not include:
The distribution, public performance or public display of Look Content;
Modifying or otherwise making any derivative uses of the Services or Look Content, or any portion thereof;
Use of any scraping, data mining, robots or similar data gathering or extraction methods;
Downloading (other than page caching) any portion of the Services, Look Content or any information contained therein, except as expressly permitted on the Services;
Accessing the Look API with an unauthorized or third-party client; and • Any use of the Services or Look Content other than for their intended purposes.
Any use of the Services or Look Content other than as specifically authorized in these Terms, without the prior written permission of Look, is strictly prohibited and will terminate the license to use Look granted in these Terms.
In addition to the other restrictions outlined in these Terms, you agree that you will not:
Use the Services for any purpose that is illegal, beyond the scope of their intended use, or otherwise prohibited in these Terms;
Use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
Compromise the security of the Services;
Send any unsolicited or unauthorized advertising, spam, solicitations or promotional materials;
Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data;
Reverse engineer any aspect of the Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any area, content or code of the Services;
Use or attempt to use another user's account without authorization;
Attempt to circumvent any content filtering techniques we employ, or attempt to access areas/features of the Services that you are not authorized to access;
Attempt to indicate in any manner that you have a relationship with us or that we have endorsed you or any products or services without our express written consent to do so;
Engage in any harassing, intimidating, predatory or stalking conduct;
Impersonate any person or entity or otherwise misrepresents your affiliation with a person or entity;
Violate the publicity, privacy or data protection rights of others, including by taking pictures of another individual without receiving that individual's consent;
Infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
Buy, sell, rent, lease, or otherwise offer in exchange for any compensation, access to your Look account, Looks, a Look username, or a friend link without Look's prior written consent;
Develop any third-party applications that interact with User Content or the Services without our prior written consent; and
Use the Services for any illegal or unauthorized purpose or engage in, encourage, or promote any activity that violates these Terms.
You further agree to abide by any third-party terms that apply when posting reviews of Look, including the iTunes App Store Terms of Service. Posting Look usernames in app store reviews is strictly prohibited and may result in the deletion of your Look account.
After opening a Look account, you accept all responsibility for any activity that occurs while logged into your account. You are responsible for making sure that you keep your password secure and safe. You agree that you will not share your password with others or do anything that might jeopardize the security of your account. We may ask for your mobile number in order to verify your account. Please be aware that your carrier's text messaging fees apply for mobile number verification.
Modifications to the Services
We reserve the right to modify or discontinue, temporarily or permanently, the Services or any features or portions thereof without prior notice. You agree that we will not be liable for any modification, suspension or discontinuance of the Services or any part thereof.
Look respects the intellectual property rights of others. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, we have adopted a policy of, upon notice, restricting access to or deleting content that infringes a third party's copyright and, in appropriate circumstances and in our sole discretion, terminating account holders or other users of the Services who are deemed to be repeat infringers of a third party's copyrighted work. If you believe that anything on the Services infringes any copyright that you own or control, you may file a notice of such infringement, in compliance with the requirements of 17 U.S.C. § 512(c)(3), with our designated agent:
Look Labs LLC
Attn: Copyright Agent
4712 Admiralty Way #121
Marina Del Rey, CA 90292
Fax: (310) 684-3887
THE SERVICES AND THE LOOK CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN ADDITION, WHILE LOOK ATTEMPTS TO PROVIDE A GOOD USER EXPERIENCE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL ALWAYS BE SECURE OR ERROR-FREE OR THAT THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS OR IMPERFECTIONS.
Note to International Users
The Services are hosted in the United States. If you are a user accessing the Services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Services, which are governed by U.S. law, you are transferring your personal information to the United States and you consent to that transfer.
Disputes 1) Indemnification
By agreeing to these Terms you agree to indemnify, defend and hold harmless Look, our managing members, shareholders, employees, affiliates, licensors and suppliers (the "Look Parties") from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys' fees) due to, arising out of, or relating in any way to (a) your use of the Services; (b) any User Content you post, upload, use, distribute, store or otherwise transmit through the Services; (c) your violation of these Terms; or (d) your violation of the rights of another.
2) Limitation of Liability
Except where prohibited by law, in no event will Look or the Look Parties be liable for any indirect, special, punitive, incidental, exemplary or consequential damages that result from (a) the use of, or inability to use, the Services; (b) the provision of the Services or any materials available therein; or (c) the conduct of other users of the Services, even if Look has been advised of the possibility of such damages. You assume total responsibility for your use of the Services. Your only remedy against Look for dissatisfaction with the Services or any content is to stop using the Services. If, notwithstanding these Terms, Look is found liable to you for any damage or loss which arises out of or is in any way connected with your use of the Services or any content, Look's liability shall in no event exceed $1.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.
PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH LOOK AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. You and Look agree to arbitrate any dispute arising from these Terms or your use of the Services, except that you and Look are not required to arbitrate any dispute in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets, or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. You and Look agree (a) that any arbitration will occur in Los Angeles County, California; (b) that arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and (c) that the state or federal courts of Los Angeles County, California have exclusive jurisdiction over any appeals of an arbitration award and over any suit, if any, between the parties not subject to arbitration. Other than class procedures and remedies discussed below, the arbitrator has the authority to grant any remedy that would otherwise be available in court. WHETHER THE DISPUTE IS HEARD IN ARBITRATION OR IN COURT, YOU AND LOOK WILL NOT COMMENCE AGAINST THE OTHER A CLASS ACTION, CLASS ARBITRATION OR REPRESENTATIVE ACTION OR PROCEEDING.
4) Forum and Venue
A lawsuit, if any, by you or Look against the other will occur in state or federal court in Los Angeles County, California. You and Look agree that the jurisdiction and venue of these courts is exclusive.
Any dispute between you and Look will be governed by these Terms and the laws of the State of California and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction.
If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms supersede all prior understandings regarding the same and represent the complete agreement between you and Look.
Questions and Comments
Look welcomes comments, questions, concerns, or suggestions. Please send feedback to us at email@example.com.
Last Updated: May 6, 2014
Collection of Information Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, use the Services to send or receive messages, including photos taken via our Services ("Looks”), request customer support or otherwise communicate with us. The types of information we may collect include your profile picture, username, password, email address, name, phone number, and any other information you choose to provide.
We collect user content from you (e.g. photos, captions and other materials) when you send or receive messages.
We also collect information from you when you communicate with Look. For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices). Note that you may not opt out of Service-related e-mails.
Finding your friends on Look:
If you choose, you can use our "Find friends" feature to locate other people with Look accounts either through (i) your contacts list, (ii) third-party social media sites or (iii) through a search of usernames on Look.
If you choose to find your friends through (i) your device's contacts list, then Look will access and upload your contacts list to our servers to determine whether or not someone associated with your contact is using Look.
If you choose to find your friends (iii) through a search of usernames on Look then simply type a username to search and we will perform a search on our Service.
Note about "Invite Friends" feature: If you choose to invite someone to the Service through our "Invite friends" feature, you may select a person directly from the contacts list on your device and send a text or email from your personal account. You understand and agree that you are responsible for any charges that apply to communications sent from your device, and because this invitation is coming directly from your personal account, Look does not have access to or control this communication.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
Usage Information: When you send or receive messages via our Services, we collect information about these messages, including the time, date, sender and recipient of the Look.
Log Information: We log information about your use of our websites, including your browser type and language, access times, pages viewed, your IP address and the website you visited before navigating to our websites.
Device Information: We may collect information about the computer or device you use to access our Services, including the hardware model, operating system and version, MAC address, unique device identifier, phone number, International Mobile Equipment Identity ("IMEI") and mobile network information. In addition, the Services may access your device's native phonebook and image storage applications, with your consent, to facilitate your use of certain features of the Services. For more information about how you can control our access to these applications, please see "Your Choices" below.
Information Collected by Cookies and Other Tracking Technologies:
We use various technologies to collect information, and this may include sending cookies to you. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). For more information about cookies, and how to disable them, please see "Your Choices" below.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services.
Use of Information
We may use information about you for various purposes, including to:
Provide, maintain and improve our Services, including to provide additional features and content for your messages;
Provide and deliver the products and services you request, process transactions and send you related information;
Respond to your comments, questions and requests and provide customer service;
Send you technical notices, updates, security alerts and support and administrative messages;
Communicate with you about products, services, offers, promotions, rewards, and events offered by Look and others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with our Services;
Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
Link or combine with information we get from others to help understand your needs and provide you with better service;
Detect, investigate and/or prevent fraudulent, unauthorized or illegal activity; and
Carry out any other purpose for which the information was collected.
Look is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
Sharing of Information
With other users when you send and/or receive messages from them, including your profile picture, username, name and Look you exchange with them.
When you use Find Friends to add your friends on Look using either (i) your contacts list, (ii) third-party social media sites or (iii) through a search of usernames on Look, your username, profile picture and name you have provided (not your phone number or email address) will be shared with other users who also use these respective Find Friends options in the following manner:
With users and others who view your profile, which includes your profile picture, username and "Looks" (the number of messages you have sent);
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
In response to legal process or a request for information if we believe disclosure is in accordance with any applicable law, rule, or regulation, or as otherwise required by any applicable law, rule or regulation;
In order to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property and safety of Look, our users or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Storage and Processing of Information
Your information collected through the Service may be stored and processed in the United States or any other country in which Look, its Affiliates or Service Providers maintain facilities.
Look, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, Look cannot ensure the security of any information you transmit to Look or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.
Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Look, at all times. Your privacy settings may also be affected by changes the social media services you connect to Look make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.
Analytics Services Provided by Others
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Your Choices Privacy Settings
You also have the ability to block specific users at any time by using controls within our Services.
If you wish to delete your account, please email us at email@example.com, but note that we may retain certain information as required by law, for legitimate business purposes, or as part of our regular retention practices. We may also retain cached or archived copies of information about you for a certain period of time.
Certain features of the Services require access to your device's native phonebook and image storage applications (e.g., to find friends, to upload a profile photo from your photo gallery). If you choose to find friends, the names, phone numbers and emails in your device's native phonebook will be transmitted to Look. If you later decide to revoke your consent and prevent us from continuing to access your phonebook and image storage applications, you can do so by either changing the settings on your device, if this settings option is provided by your device operating system, or by following the standard uninstall process and removing our Services from your device. On iOS devices, you can grant or revoke your consent at any time and prevent us from continuing to access your phonebook and image storage applications by changing the settings on your device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Look may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device (iOS).
To contact us, please email us at firstname.lastname@example.org or write to:
Look Labs LLC
4712 Admiralty Way #121
Marina Del Rey, CA 90292